您听说”情绪劳动”吗？

      劳动分为脑力劳动(mental labor)跟体力劳动(manual labor)两种。，一种新的劳动形式emotional labor(情绪劳动)走入咱们的视线。

　　Emotional labor is a form of emotional regulation wherein workers are expected to display certain emotions as part of their job, and to promote organizational goals. The intended effects of these emotional displays are on other, targeted people, who can be clients, customers, subordinates or co-workers.

　　情绪劳动(emotional labor)指恳求员工在工作时展现某种特定情绪以达到其所在职位工作目的的劳动情势。这些特定情绪针对的目标人群有：客户、顾客、下属，或者同事。

　　Example professions that require emotional labor are that of nurses and doctors, waiting staff, actors (e.g. in a movie kiss), as well as airline stewardesses.

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　　有情绪劳动需要的职业有：护士、医生、服务员、演员(比喻要在电影中表演接吻场景)，以及空乘人员等。

　　Jobs involving emotional labor are defined as those that: 内容来自

　　有情绪劳动须要的职业个别有如下特点： 内容来自

　　require face-to-face or voice-to-voice contact with the public

　　需要与民众有背靠背接触或者通过声音接触 内容来自

　　require the worker to produce an emotional state in another person

　　需要员工为别人营造某种感情状态

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　　allow the employer, through training and supervision, to exercise a degree of control over the emotional activities of employees.

　　允许雇主通过培训跟监督对员工的情感活动有一定掌控才能。

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